TERMS & CONDITIONS

  1. ABOUT US

  1. Company details. Tea and Me Limited (we and us), is a company registered in England with registered office is at PO BOX, 3273, Mitcham, Surrey, England, CR4 9ER trading as “Tea & Me” and provides customers the opportunity to purchase a variety of loose leaf tea products (Goods) via our website www.itsteandme.com (Site) is a site operated by us.

  2. Contacting us. To contact us for any queries relating to our Goods telephone our customer service team at email hello@itsteaandme.com. 

2. by using our site you accept these terms

    1. By using our Site, you confirm that you accept these terms and that you agree to comply with them.

    2. If you do not agree to these terms, you must not use our Site.

      Our contract. These terms and conditions (Terms) apply to the order by you and supply of Goods by us to you (Contract). No other terms are implied by trade, custom, practice or course of dealing.

    1. Entire agreement. The Contract is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.

    2. Language. These Terms and the Contract are made only in the English language.

    3. Your copy. You should print a copy of these Terms or save them to your computer for future reference.

3. placing an order and its acceptance

    1. Placing your order. To purchase any of the Goods, please click and select to add the product to the basket. You can then checkout in the normal way by clicking on “checkout”. Please follow the onscreen prompts to confirmation, delivery address and payment. Each order is an offer by you to buy the Goods specified in the order subject to these Terms.

    2. Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order and any specification submitted by you is complete and accurate.

    3. Acknowledging receipt of your order. After you place an order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 3.4.

    4. Accepting your order. Our acceptance of your order takes place when we send an email confirming your order, at which point the Contract between you and us will come into existence. 

    5. If we cannot accept your order. You acknowledge that sometimes our online order system may not correspond exactly with the amount of Goods we have in stock. If we are unable to supply you with the Goods for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible and by no later than 14 days after the payment. 

    6. If we need to extend the time on delivery. If there is a delay in your order due to any reason, including low levels of stock, we will notify you as soon as possible and we will proceed to process your order as soon as we can.

4. our goods

    1. We take the greatest care in the presentation and description of the products in order to provide you with the best possible information. However, some non-substantial errors may appear on the Websites, which you acknowledge and agree to.

    2. Information about Goods on the Site is sometimes based on material provided by third party suppliers and/or product manufacturers. As such we cannot be held responsible for inaccuracies or errors caused by incorrect information supplied to us or by these third parties.

    3. Our Goods have a detailed breakdown of their ingredients and as such you are responsible to check and ensure that Goods are suitable for your dietary requirements and that you are not allergic to any ingredient. You also acknowledge that you are responsible to make your own enquiries into any health or nutritional benefits and we hold no responsibility in this regard. 

    4. You acknowledge that the packaging of your Goods may vary from that shown on images on our site.

    5. We reserve the right to amend the specification of the Goods if required by any applicable statutory or regulatory requirement.

5. delivery, transfer of risk and title

    1. You own the Goods once we have received payment in full, including all applicable delivery charges and the Goods will be at your risk from that time.

    2. Delivery is complete once the Goods have been delivered to the address for delivery set out in your order.  

    3. We deliver to most countries including France, Ireland, Spain, Netherlands, Czech Republic, Denmark, Germany, Italy, Sweden, Belgium, Hungary, Jersey, Monaco, Russian Federation, Switzerland, Ukraine, Austria, Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Norway, Iceland, Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Kazakhstan, Kosovo, Kyrgyzstan, Macedonia, Montenegro, San Marino, Serbia, Tajikistan, Turkey, Turkmenistan, Uzbekistan, Vatican City State (Holy See), United Kingdom, United States, Canada, South Africa, Brazil, Chile, Argentina, Australia, New Zealand, Barbados, Jamaica, Colombia, Grenada, Ghana, Morocco and Kenya. If your country of residence is not listed and you would like to place an order. Please complete the Contact form on our website or email hello@itsteaandme.com 

    4. If you order Goods from our site for international delivery your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.  

    5. You will be solely responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your Order.

    6. You must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable or responsible if you break any such law.

    7. We use Royal Mail and other national and international couriers to deliver the Goods to you.

6. price of goods and delivery charges

  1. Additional import charges and Value Added Tax (VAT) may apply when you buy from websites in the UK (depending on the value of the items)

  2. The prices of the Goods will be as quoted on our site at the time you submit your Order. We use our best efforts to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. However, please see clause 6.4 for what happens if we discover an error in the price of Goods you ordered.

  3. Prices for our Goods may change from time to time, but changes will not affect any Order you have already placed.

  4. The price of the Goods does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order and are subject to weight and location. To check relevant delivery charges in advance pf commencing an order, please email us.

  5. We sell a number of Goods through our Site. It is always possible that, despite our best efforts, some of the Goods on our Site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:

    1. where the Goods' correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Goods to you; and

    2. if the Goods' correct price is higher than the price stated on our site, we will contact you in writing as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. However, if we mistakenly accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Goods and refund you any sums you have paid.

7. how to pay

  1. Payment will be taken once you place your order in accordance with clause 4. You will have the option to pay by debit card or credit card using our third party payment provider Stripe. We encourage you to also read their Privacy Policy and Terms and Conditions as these also relate to the placement of your Order.

8. refunds

  1. We cannot refund or exchange Goods and all sales are final.

  2. If any Goods are damaged in any way, you can email us within 7 days of receipt and at our sole discretion we may replace the Goods for you.

9. Our liability: your attention is particularly drawn to this clause

    1. We only supply the Goods for your personal use, and you agree not to use the Goods for any resale purposes.

    2. Our total liability to you for all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will in no circumstances exceed the price of the Goods.

    3. Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the Goods. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Goods are suitable for your purposes.

10. Events outside our control

    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control). 

    2. If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:

      1. we will contact you as soon as reasonably possible to notify you; and

      2. our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. 

11. Communications between us

    1. When we refer to "in writing" in these Terms, this includes email.

    2. Any notice or other communication given by one of us to the other under or in connection with the Contract must be in writing and be delivered personally, sent by pre-paid first class post or other next working day delivery service, or email.

12. We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

13. We may make changes to our site

We may update and change our Site from time to time to reflect changes to our products, our users' needs and our business priorities.

14. We may suspend or withdraw our site

Our Site is made available free of charge.

We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. 

You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

15. Material on our Website

We are the owner of all intellectual property rights in our Website, and in all the material published on it.  

If you copy or download any part of our Website in breach of these terms of use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

16. Do not rely on information on this Website

The content on our Website is provided for general information only and we take no responsibility for completeness or accuracy. It is not intended to amount to advice on which you should rely. 

We make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date at any time.

17. Third party links on our Website

We may provide links on our Website to third party websites or websites. By providing these links we do not endorse them nor are we affiliated with them and we cannot guarantee that services from these third parties will be of satisfactory quality. 

18. We are not responsible for errors or viruses 

We do not guarantee that our Site will be secure or free from errors, bugs or viruses and we exclude all liability in relation to these matters.

You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

19. GENERAL

    1. Assignment and transfer.

      1. We may assign or transfer our rights and obligations under the Contract to another entity but will always notify you in writing or by posting on this webpage if this happens.

      2. You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.

    2. Variation. Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).

    3. Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.

    4. Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

    5. Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.

    6. Governing law and jurisdiction. This Contract is governed by laws of  England and each party irrevocably agrees to submit all disputes arising out of or in connection with this Contract to the exclusive jurisdiction of the court of England.